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  • Home
  • STAT Pickup
  • Medical Courier
    • About Us
    • Health Systems
    • Providers
    • Pharmaceutical
    • Medical Grade Transport
    • Dispatch
    • FAQs
  • Lab Test
    • Phlebotomy
    • Care-Gap-Closure
    • Test Directory
    • Women'sHealth
    • Men's-Health
    • Billing & Insurance
  • Workforce
    • Drug & Alcohol Screening
    • DOT Collection
    • Live Scan Fingerprinting
    • FAQs
  • Government
    • Contractor Details
  • Company
    • MedCoach
    • Diversity & Inclusion
    • Courier Training
    • Careers
    • Event Calendar
  • Support

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Optimal Specimen Transport for Medical & Research Providers

Below you will find most frequently asked questions and answers to  navigate complex medical delivery challenges. Contact our team if you have any additional questions, we're happy to help.

Speak to An Expert

FAQ's

Nationwide.


Real-time monitoring through 24x7 control towers means that we can solve problems quickly before they impact patient care. We have a comprehensive system of monitoring, failsafes, and emergency protocols.


You can track your shipment by logging into your account on our website or by contacting our customer service team.


The estimated delivery time for your shipment depends on the shipping method you select and the destination. Options are as follows:

  • Stat
  • Next Day
  • Routed
  • Same Day


Yes, we can deliver either by Ground or Air.


Yes, as long as a Registered Nurse or clinician can sign for them as an authorized recipient.


  • Speed: An additional fee is usually added if you need express shipping. This could be same-day, overnight, and weekend deliveries
  • Cargo Size: Deliveries that requires a larger vehicle, like a van, will often incur additional costs
  • Wait Fees: If the delivery driver has to spend time waiting at the pickup or drop off location, a firm may charge for every extra minute that a driver has to wait
  • Specialized Cargo: May include a charge if your parcel requires special handling, this can include medical equipment, lab samples, or temperature sensitive items


Yes, our administrative and operation experts are available for you 24/7, including weekends and holidays. business hours 8am - 5pm cst. Once you arrange services with us, you get access to the dedicated team by phone, email, sype chat and WhatsApp.  


Yes, our trucks or containers have temperature controlling capabilities.


We help healthcare customers succeed by sharing a bird’s eye view of the supply chain as well as supplying reports and analytics that enable customers to make data-driven decisions. With the ongoing supply chain disruptions, such intelligence is crucial.

  • Freight forwarding: ETA, delays and arrivals.
  • Warehousing Reports: Stock Status, Open Order/Open Receipts, Item Activity.
  • Freight invoice auditing: reviews shipping contracts and invoices to ensure that the amount billed matches the original agreement. 
  • Ground Distribution: Customer portal is available to see deliveries or returns made in real time.


We take your business and cyber security seriously. That’s why we make no compromises when it comes to securing your payments. Coach Logisitics is registered with ISO and we work with the two of the best online platform partnering with STRIPE and 40 seas.


As soon as the formal quote is completed or if you don't need a quote simply create an account and place your order for service.


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Contact Us 1-800-511-8135 Fax: (763) 355-6539

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