Advanced Courier Management & Performance

The Client Portal makes tracking easy with several options at your fingertips. Our clients can track the status of each shipment and view parcel-level status codes and scanning results, including OS&D. 

Visual Proof of Delivery; scan history, and electronic signatures, clients will know where each parcel is at all times and have the documentation securely attached to each shipment.

Communications effortless with automated alerts and notifications. Push, email, and SMS notifications are a smart and easy way to let our clients know when a driver is en route, has arrived, and picked up or delivered a parcel. 

If something changes in the driver’s day, our client can receive an updated notification automatically. Virtually any shipment status event can be shared with configurable alerts.

Tracking results will display based on your search criteria and input values in an easy-to-read format with the most current information for up to 500 parcels at a time.

• Barcode Scanning
• Track Specimen Pick-Up and Deliveries
• Record specimen type, location, and pick-up/delivery times.
• Capture customer signatures at pick-up (contactless signature capture also available).
• Automatic customer emails notification with verification of all samples picked-up.
• Missing specimen alerts at lab delivery.
• Bulk Specimen Scanning – Scan multiple specimens into a barcoded bulk container to simplify delivery scan-out through scanning the container barcode (not recommended).
• Specimen Transfers – Records chain-of-custody between couriers or other reference labs.
• Reporting – Track how many specimens are picked-up from customers to determine increases/decreases over time, and to make informed operational decisions based on outreach volumes.

MedCoach intelli software calculates the most efficient itinerary plan for our drivers, taking into account factors like the quantity and locations of shipment pickups and drop-offs, time windows, and other crucial considerations.

• Eco Friendly Routing.
• Interactive Maps.
• Set location time-windows for pickup.
• Optimized routes based on location for efficiency.
• Ability to manually change routes to meet time-windows.
• Alerts of pick-up times that fall out of time-windows.
• Routes can easily be transferred between couriers in emergency situations. 

Laboratories often have customers that are setup on will-call, need STAT pick-ups, or have an urgent request for supplies. Dispatching these types of requests could throw-off set courier routes. However, with MedCoach dispatching we can seamlessly integrate the requested pick-up into courier routes to ensure prompt pick-ups. 

Features:

• Electronically add stops to in-progress routes.
• Give customers the ability to request dispatching.
• See overview of all courier locations to pick the courier closest to STAT location.
• Electronic notification of courier acceptance of dispatch
• Dispatch location seamlessly woven into courier route.

Our clients can view rates and surcharges when creating a shipment, pay online with a credit card, view reports on shipment history, past invoices, and more. 

• We Accept Credit Cards